Returns & Exchanges
At Catalyst Game Labs Store, we want you to be fully satisfied with your apparel and gear. If your item isn't the perfect fit, you can return or exchange any unworn, unwashed items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the packing slip is included inside the box.
Attach the Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous delivery markings.
Receive Your Refund
Drop off your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing